Our contact details
Name: Ko Jingyu
Address: 8-9F, 1838, Nambusunhwan-ro, Gwanak-gu, Seoul, Republic of Korea
Phone Number: (+82) 70 7777 3186
E-mail: [email protected]
The type of personal information we collect
We currently collect and process the following information:
- Sign Up
We provide product information and manuals to our clients by signing up our website. When you sign up, we collect and process the following information to confirm whether you are affiliated in our clients.
- Name (First name and last name)
- Email address
- Institutional affiliation (Company)
- Contact Us
When you contact us via the ‘Contact us’ form, we collect and process the following information to respond to your requests.
- Name (First name and last name)
- Email address
- Phone number
- Information automatically collected from your browser
When you visit our website, the following information is automatically transferred from your browser to our server. This data (so-called log files) is technically necessary to display our website and to ensure stability and security.
- Through PC web browser
- your device’s internet protocol address (e.g., IP address)
- browser type, browser version
- the page of our service that you visit, the time and date of your visit, the time spent on those pages
- Through a Mobile device, in
- the type of mobile device you use
- your mobile device unique ID
- the IP address of your mobile device
- mobile operating system
- the type of mobile internet browser you use
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
When you sign up our website
When you fill-in the ‘Contact Us’ form to request more information or to request our product trial
We also receive personal information indirectly, from the following sources in the following scenarios:
When you visit our website, the information automatically collected from your browser is generated and transmitted to Imweb server and stored there. Our website uses ‘Imweb’, a web-builder solution with web hosting service provided by Imweb Corporation, located at 89-8, Seongsan-ro 7-gil, Seodaemun-gu, Seoul, Republic of Korea (“Imweb”). We use ‘Imweb’ to develop, operate, and maintain our website. However, all the information collected and generated from our website cannot be accessed and are not used by ‘Imweb’.
We use the information that you have given us in order to,
To provide and maintain our service, including to monitor the usage of our service.
To identify which organization(company) you are representing: to provide you proper respond.
To contact with you: to contact you by email, telephone calls, SMS
To provide you with general information about our goods (e.g eIFU) and events which we offer that you have already purchased or enquired.
To manage your requests: to attend and manage your requests to us.
To manage your account: to manage your registration as a user of our product.
We may share your information,
With ‘Medical Standard’: We may share your information with our business partner, ‘Medical Standard’ to offer you the information on our products, services, or promotions.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information is the performance of a contract that you or the organization that you are representing is party or in order to take steps at the request from you prior to entering into a contract.
How we store your personal information
Your information is securely stored in ‘Imweb’ server located in South Korea.
We keep Your name, Email Address, Phone number, Institution for Immediately deleted upon withdrawal of membership or retained for three (3) years for purchasing members. We will then dispose your information by shredding or burning if it is printed out on paper. If it is an electronic file format, we dispose your information by technological methods that may not be restored or regenerated.
Your data protection rights
Under data protection law, you have rights including:
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at
- E-mail: [email protected]
- Phone Number: (+82) 70 7777 3186
if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at,
By email: [email protected]
You can also complain to the organizations below, if you are unhappy with how we have used your data.
- Privacy Infringement Report Center (privacy.kisa.or.kr / Phone no. 118)
- Cyber Crime Investigation Unit, Supreme Prosecutor’s Office (www.spo.go.kr / Phone no. 1301)
- Cyber Bureau of Investigation, National Police Agency (police.go.kr / Phone no. 182)